General Terms and Conditions

for Coaching, Workshops and Courses with

Lisa Jara
Hermannstraße 19
52062 Aachen

– hereinafter „Me, Coachess“ –

1. Scope of Application

1.1 The following General Terms and Conditions (short: GTC) apply to all legal transactions between the provider Ms Lisa Jara (hereinafter referred to as “I, Coachess”) and her contracting parties (hereinafter referred to as “You, Client, Customer”). These legal transactions can be concluded in person, by post, by email, by messenger (Facebook, WhatsApp, Google Hangouts, etc.), in the initial consultation or via the website.

1.2 The version of these GTC which is valid at the time of the conclusion of the contract or the booking shall apply.

2. Subject of the Contract

2.1 In particular, the following subject matters of the contract can be agreed on regarding various subject areas, including but not limited to:

  • (Online) individual coaching
  • (Online) group coaching
  • (Online) seminars
  • (Online) courses
  • (Online) women’s circles
  • E-mail courses
  • Platform offers and product orders

2.2 The subject areas or issues are defined and specified in more detail in the respective offers and/or on the basis of the initial consultation in connection with the coaching and courses.

2.3 Changes to the formulation of the issue in the course of a coaching process are possible and will be documented by me accordingly. You hereby agree to these changes.

3. Conclusion of Contract

3.1 Coaching (individually tailored in-person and online counselling for individuals and groups)

3.1.1 You can contact me in writing or verbally, by phone, email, messenger (Facebook, WhatsApp, Google Hangouts etc.) or other available services. After You have contacted me, I can offer You a free initial consultation, called an Exploration Call, which lasts approximately 60 minutes.

You can also book the initial consultation directly via my scheduling tool Acuity Scheduling. To do this, either click on the button “Book your free Exploration Session now” on my website or enter this link in your browser: You will then be redirected to my scheduling tool, where You can choose a date that suits You, answer a short questionnaire and confirm your booking.

In this initial consultation we will explore together what is going on for You and what You would like to have happen and You will gain insight into the coaching process. Afterwards, we can look at how I can support You on your journey, discuss the start of a coaching relationship and clarify any questions You might have.

3.1.2 At your request, I will send You a written offer or coaching contract after the initial consultation. You will have 7 days to accept this offer. As soon as You confirm the offer in writing or return the signed contract to me, the contract is concluded and we begin our work together.

3.1.3 In case of a group registration, I will conclude a participation contract for the group with the person responsible for the participants or with the person authorised to give instructions.

3.1.4 Group Coaching: I reserve the right to cancel or terminate the event up to 4 weeks before its beginning, after having exhausted all possibilities, if its performance is not reasonable because the number of bookings for this event is so low that the costs incurred in relation to this event would mean exceeding the economic (financial) sacrificial limit.

However, I only have the right to withdraw if I have proven the circumstances leading to the withdrawal and have made a comparable alternative offer to the participants of the group coaching. The participation fee paid will be refunded immediately.

3.1.5 If, for reasons of Force Majeure, planned and booked in-person events cannot take place in the form offered, I will offer the events and coaching sessions online, insofar as this is possible and feasible according to common sense. Force majeure refers to unavoidable events such as natural and environmental disasters, pandemics such as Covid-19 or comparable, but also official orders, decrees, recommendations and prohibitions. If an online format is also impossible, for example because the telecommunication lines are not working, the coaching will not take place and will not be charged. In this case, I am not obliged to reimburse you for any costs incurred due to my cancellation due to Force Majeure.

3.2 Email Courses

3.2.1 You can find the email courses I offer on my website. Their product descriptions do not constitute binding offers on my part, but are an invitation to You as a potential Customer. This gives You the opportunity to make a binding offer by ordering a course from me.

3.2.2 Registration is done in writing via the online registration form, via my contact form or by email to

3.2.3 After registration You will receive a confirmation of your registration together with my bank details, to which You must transfer the heart contribution listed in the course description. The payment of the fee must be received in my account within 7 days after your registration. Your registration is only valid after receipt of the full amount (in case of payment by instalments upon receipt of the first instalment).

3.2.4 After payment You will receive a confirmation of participation.

3.2.5 If I do not receive payment within 7 days, I will send You a reminder e-mail. If payment still isn’t received after 7 more days, your registration will be cancelled.

3.2.6 In case of payment by instalments: If a subsequent instalment has not been received by me at the agreed time, I will remind You of the outstanding payment by email. If I have not received payment 14 days after the due date of the instalment, I will consider this as a cancellation.

4 Duration of the Contract and Fees

4.1 In the case of coaching, the contract begins at the specifically and individually agreed point in time and ends usually through fulfilment, i.e. when You have paid the agreed fees and I have provided the corresponding service in return.

4.2 The type, time, duration and scope of the online seminars, courses and women’s circles result from the respective description on my website or on the respective course platform which I use for my offers as my contractual partner. I reserve the right to make changes to the content as long as they serve the purpose of the course. The prices can also be found on the website.

4.3 Terms of Payment

4.3.1 The remuneration for coaching is based on the current price table at the time of the conclusion of the contract, indicated on my website. The payment for seminars and courses can be found on my website or on my course platform page.

4.3.2 You can pay by bank transfer or PayPal or by payment options of the respective service provider I use. The respective terms and conditions can be found on the websites of the payment platform provider and the online marketplace.

4.3.3 All payments are due 7 days after invoicing without any deductions. If the payment dates are exceeded, I shall be entitled to interest on arrears in accordance with the general legal provisions, without further reminder. The right to claim further damages remains unaffected.

4.3.4 If You want to pay via PayPal, the payment conditions of this provider also apply. If You choose a payment method offered by PayPal, the payment will be processed by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: “PayPal”), subject to the PayPal Terms of Use, which can be viewed under the PayPal Terms of Use (internal) or – if You do not have a PayPal account – subject to the terms and conditions for payments without a PayPal account, which can be viewed under PayPal Terms of Use (external). If You pay by means of a payment method offered by PayPal that can be selected in the online ordering process, I already declare acceptance of your offer at the time when You click the button that leads to the completion of the ordering process.

4.3.5 Cash expenses and special costs incurred by me at your express request will be charged at cost price.

4.3.6 All services and prices are exclusive of the legally applicable Value Added Tax (VAT), because of my status as a “small business” according to § 19 German Value Added Tax Act.

4.3.7 Please note the payment modalities, terms and conditions, data protection notices and revocation provisions of the payment platform providers and the online marketplace which I use for processing.

4.3.8 When ordering via the online marketplace, You also agree to my terms and conditions.

4.3.9 If I advertise certain discount or promotional offers, these are limited in time or quantity. You have no claim to them.

4.3.10 For some of my offers, I offer You payment by instalments, the total amount may be higher than for a one-off payment. I will inform You in advance of the amounts for the one-off payment or for the instalments. You can terminate an instalment agreement ahead of time by paying the outstanding instalments in one sum. If I do not receive an instalment by the agreed due date, I can demand payment of the entire outstanding amount at once.

4.3.11 If You are in default with your payment(s), I am entitled to refuse service or product delivery until all due payments have been made. Furthermore, I am entitled to withhold, interrupt, delay or completely discontinue services without being obliged to compensate for any damage incurred. These rights shall apply without prejudice to any other contractual or statutory rights and claims of mine.

5. Scope of Services and Unused Contractual Services

5.1 The scope of services depends on the respective contract between You and Me.

5.2 If You do not make use of individual services, I reserve the right to charge the entire participation fee. This does not apply if You can prove that no or only minor damage has been caused.

5.3 In the event of illness, I will not invoice the agreed upon service.

6. Responsibilities of Me, the Coachess

6.1 The coaching relationship is built on trust. I agree to keep all conversations with and information on/from You secret and confidential. Confidential information that I receive in writing or record personally will be stored in such a way that no unauthorised Third Party can gain access to it. No personal ideas, information or expressed thoughts will be shared with anyone except with your express permission.

6.2 If You agree, I will make audio or video recordings of the coaching sessions. I undertake to use these recording in the strictest confidence, solely to support my own work, and not to make it available to anyone else. The recordings will be stored securely on an encrypted data carrier and made available to You on request.

6.3 If I wish to discuss the coaching process for supervision, training, mentoring, evaluation or counselling purposes, I will do so anonymously and will not disclose any information that could reveal your identity.

6.4 Generally, I do not give You advice. My role is to create a safe space and enable You to realise self-agency and self-empowerment, and to support You in discovering ways to achieve your goals. Should I find myself no longer capable of professionally guiding the coaching process to the agreed goal, I will refer You to another coach or suitable specialist. Any fees incurred up to that point are to be paid independently of this.

7. Responsibility of You as a Client

7.1 You expressly acknowledge and agree that coaching does not constitute advice, therapy, psychological counselling or any form of curative treatment and that You are fully responsible for your own physical and mental health during and between sessions. You will ensure that You have sufficient time and rest before and after each coaching session to prepare yourself mentally or to reflect on the results. In addition, You will also make an effort to complete any tasks agreed upon for deepening purposes, if they seem helpful to You.

7.2 You are aware that all steps and measures taken by You in the course of the coaching, including those suggested by me in the context of specific exercises, are your own responsibility.

7.3 You agree to communicate honestly and be open to the process and support, in order to ensure the best possible chances of success for your desired outcome. You are willing to commit the necessary time and energy to participate fully in the coaching process.

7.4 You are invited to give me feedback about your coaching experience after the sessions, what worked well for You and what did not. This feedback will help me to provide even better support, tailored to your needs.

7.5 As a Client, You yourself are responsible for providing and guaranteeing internet access (hardware, telecommunication connections, etc.) and other technical equipment and software necessary for the use of online offers (in particular web browsers and PDF programmes such as Acrobat Reader®, Zoom/Skype), at your own expense and risk.

7.6 In group programmes, You agree to maintain confidentiality about the information of other participants that You learn about them in the course of the programme.

8. Termination of the Coaching Contract

8.1 At the beginning of the coaching relationship, we agree how many appointments are booked over which period of time. The cooperation ends automatically after the last appointment. The appointments will be recorded in writing.

8.2 The contract can be terminated in writing by either party at any time if there is a solid reason. Fees for sessions that have not yet taken place will only be refunded if there is a just cause for the cancellation of the booked series of appointments. For my part, just cause for extraordinary termination exists if You violate the relationship of trust between us and these terms and conditions or if You intentionally or negligently commit prohibited acts. If we have agreed on payment in instalments, I can terminate our contract immediately and extraordinarily if You are in arrears with your payment in instalments twice.

9. Liability

Coaching is for individuals who are emotionally and psychologically healthy and who want to achieve a change in their lives in order to develop and grow personally. I explicitly point out that coaching is not therapy, psychological counselling or curative treatment.

You are solely responsible for your physical, mental and emotional well-being, as well as for your decisions, choices, actions and outcomes resulting from the coaching relationship and our conversations. Therefore, You agree that I am not or will not be liable or responsible for any action or omission to act or for any direct or indirect consequences of the services I provide.

I am only liable for damages that are based on a deliberate or grossly negligent breach of contract or obligation in accordance with the law. The maximum amount of liability is the fee agreed on for the entire coaching process.

10 Waiver of Revocation

10.1 You can informally revoke the booked coaching if we have not started the sessions within the 14-day revocation period. To do so, You must inform me of your decision by means of a clear written declaration (e.g. by post or by e-mail to; sending the notification before the end of the revocation period is sufficient.

If we have already started within the revocation period as agreed, You waive your right of revocation.

10.2 If the service has been provided within the 14-day revocation period on a pro rata basis, I shall be entitled to my fee in accordance with the provided service.

10.3 You can informally cancel the booked workshop or course if it does not take place/begins within the 14-day revocation period. To do so, You must inform me of your decision by means of a clear written declaration (e.g. by post or by e-mail to; sending the notification before the end of the revocation period is sufficient.

If the workshop or course has already started or taken place within the revocation period as agreed, You waive your right of revocation.

11 Final Provisions

11.1 German law shall apply, to the exclusion of international private law and the United Nations Convention on Contracts for the International Sale of Goods (short: CISG), unless You have your habitual residence in a member state of the European Union. In this case, mandatory consumer-friendly regulations of the respective member state are to be applied.

11.2 According to § 13 BGB (German Civil Code) the place of jurisdiction is determined according to your place of residence. In all other cases, the place of jurisdiction and fulfilment is Aachen, Germany.

11.3 Electronic communication: You agree that contract-related communication may take place in electronic form.

11.4 Alternative Dispute Resolution: I am not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.

11.5 Should individual provisions be invalid, the validity of the remaining provisions shall not be affected.

Version 1, 03.08.2021, Aachen