1. Scope of Application
1.1 The following General Terms and Conditions (short: GTC) apply to all legal transactions between the provider Ms Lisa Jara (hereinafter referred to as “I, Coach”) and her contracting parties (hereinafter referred to as “You, Client, Customer”). These legal transactions can be concluded in person, by post, by e-mail, by messenger (Facebook, WhatsApp, Signal etc.), in the initial consultation or via the website.
1.2 The version of these GTC valid at the time of the conclusion of the contract or the booking shall apply in each case.
1.3 The prices valid at the time of booking/purchase shall apply in each case. If I advertise certain discount or promotional offers, these are limited in time or quantity. You have no claim to them.
2. Subject of the Contract
2.1 In particular, the following subjects of the contract can be agreed on for various topics, including but not limited to:
- (Online) Individual Coaching
- (Online) Group Coaching
- (Online) Workshops
- (Online) Courses
- (Online) Women’s Circles
- E-Mail Courses
- Platform Offers and Product Orders
2.2 The topics or issues are defined and specified in more detail in the respective offers and/or on the basis of the initial consultation in connection with the coaching.
2.3 In the course of the coaching process, changes to the formulation of the issue are possible and will be documented by me accordingly. You hereby agree to these changes.
3. Conclusion of Contract
3.1 Coaching (individually tailored in-person and online counselling for individuals and groups)
3.1.1 You can contact me in writing or verbally, by phone, e-mail, messenger (Facebook, WhatsApp, Signal etc.) or other available services. After You have contacted me, I can offer You a free initial consultation, called an Exploration Call, which lasts approximately 60 minutes.
You can also book the initial consultation directly via my scheduling tool “Acuity Scheduling”. To do this, either click on the button “Book your free Exploration Call” on my website or enter this link into your browser: https://lisa-jara.as.me. You will then be redirected to my scheduling tool, where You can choose a date that suits You, answer a short questionnaire and confirm your booking.
In this initial consultation we will explore together what is going on for You and what You would like to have happen and You will gain insight into the coaching process. Afterwards, we can look at how I can support You on your journey, discuss the start of a coaching relationship and clarify any questions You might have.
3.1.2 At your request, I will send You a written offer or coaching contract after the initial consultation. By your written, binding acceptance of my offer or by signing the coaching contract within the next 7 days, our contract is concluded and we start our work together.
3.1.3 In case of a group registration, I will conclude a participation contract for the group with the person responsible for the participants or with the person authorised to give instructions.
3.1.4 Group Coaching: I reserve the right to cancel or terminate the event up to 4 weeks before its beginning, after having exhausted all possibilities, if its performance is not reasonable because the number of bookings for this event is so low that the costs incurred in relation to this event would mean exceeding the economic (financial) sacrificial limit.
However, I only have the right to withdraw if I have proven the circumstances leading to the withdrawal and have made a comparable alternative offer to the participants of the group coaching. The participation fee paid will be refunded immediately.
3.1.5 If, for reasons of Force Majeure, planned and booked in-person events cannot take place in the form offered, I will offer the events and coaching sessions online, insofar as this is possible and feasible according to common sense. Force majeure refers to unavoidable events such as natural and environmental disasters, pandemics such as Covid-19 or comparable, but also official orders, decrees, recommendations and prohibitions. If an online format is also impossible, for example because the telecommunication lines are not working, the coaching will not take place and will not be charged. In this case, I am not obliged to reimburse you for any costs incurred due to my cancellation due to Force Majeure.
3.2 Workshops & (Women’s) Circles
3.2.1 You can find the workshops and circles I offer on my website. Their product descriptions do not constitute binding offers on my part, but are an invitation to You as a potential Customer. This gives You the opportunity to make a binding offer yourself by booking a workshop or circle with me.
3.2.2 You can register in writing via the online registration form, via my contact form or by e-mail to firstname.lastname@example.org.
3.2.3 After registration You will receive a registration confirmation together with my bank or PayPal details, to which You must transfer the contribution listed in the course description. The payment of the fee has to be in my account within 7 days after your registration. Your registration is only valid after receipt of the full amount (in case of payment by instalments upon receipt of the first instalment).
3.2.4 After payment, You will receive a confirmation of participation and the contract is concluded.
3.2.5 If I do not receive payment within 7 days, I will send You a reminder e-mail. If payment still isn’t received after 7 more days, your registration will be cancelled.
3.2.6 In case of payment by instalments: If an instalment has not been received by me at the agreed time, I will remind You of the outstanding payment by e-mail. If I have not received payment 14 days after the due date of the instalment, I will consider this as a cancellation
3.3 Email Courses
3.3.1 You can find the e-mail courses I offer on my website. Their product descriptions do not constitute binding offers on my part, but are an invitation to You as a potential Customer. This gives You the opportunity to make a binding offer by ordering a course from me.
3.3.2 You can register in writing via the online registration form, via my contact form or by e-mail to email@example.com. If you order from me via the online registration form, you can choose whether you want to pay for the course immediately via PayPal, the payment service provider I use, or whether you want me to send you an invoice.
3.3.3 If you choose to pay via PayPal in the registration form, you will be redirected to PayPal after entering the requested information, and can pay the course fee there.
If you order via my contact form or via email, or if you choose bank transfer in the registration form, you will receive a registration confirmation with my bank details after registration, to which you have to transfer the fee listed in the course description. The payment of the fee must be received in my bank account within 7 days after your registration. Your registration is only valid after receipt of the full amount (in case of payment by instalments upon receipt of the first instalment).
After payment, you will receive a confirmation of participation and the contract is concluded.
3.3.4 If I do not receive payment within 7 days, I will send You a reminder e-mail. If payment still isn’t received after 7 more days, your registration will be cancelled.
3.3.5 In case of payment by instalments: If a subsequent instalment has not been received by me at the agreed time, I will remind You of the outstanding payment by e-mail. If I have not received payment 14 days after the due date of the instalment, I will consider this as a cancellation.
4 Duration of the Contract, Remuneration and Terms of Payment
4.1 Duration of the Contract
4.1.1 In the case of coaching, the contract begins at the specifically and individually agreed point in time and ends usually through fulfilment, i.e., when You have paid the agreed remuneration and I have provided the corresponding service in return.
4.1.2 The type, time, duration and scope of the online workshops, (women’) circles and courses can be found in the respective description on my website or on the respective platform which I use as contractual partner for my offers. I reserve the right to make changes to the content as long as they serve the purpose of the course.
4.2.1 The remuneration for coaching is based on the current price table at the time of the conclusion of the contract, indicated on my website. Since professional coaching is not medical advice or treatment, it is not covered by health insurance.
4.2.2 The remuneration for workshops, (women’s) circles and courses can be found on my website or on my course platform page.
4.2.3 Cash expenses and special costs incurred by me at your express request will be charged at cost price.
4.3 Terms of Payment
4.3.1 All services and prices are exclusive of the legally applicable Value Added Tax (VAT), because of my status as a “small business” according to § 19 German Value Added Tax Act.
4.3.2 You can pay by bank transfer or PayPal or by payment options of the respective service provider I use. The respective terms and conditions can be found on the websites of the payment platform provider and the course platform provider.
4.3.3 All payments are due 7 days after invoicing without any deductions. If the payment dates are exceeded, I shall be entitled to interest on arrears in accordance with the general legal provisions, without further reminder. The right to claim further damages remains unaffected.
4.3.4 For some of my offers, I offer You payment by instalments and will inform You in advance of the amounts of the one-off payment or the instalments. You can terminate an instalment agreement ahead of time by paying the outstanding instalments in one sum. If I do not receive an instalment by the agreed due date, I can demand payment of the entire outstanding amount at once.
4.3.5 If You are in default with your payment(s), I am entitled to refuse service or product delivery until all due payments have been made.
If You pay by means of a payment method offered by PayPal that can be selected in the online ordering process, I already declare acceptance of your offer at the time when You click the button that leads to the completion of the ordering process.
4.3.7 Please note the payment modalities, terms and conditions, privacy notices and revocation provisions of the payment platform providers and the course platform provider or online marketplace which I use for processing.
4.3.8 When ordering via the course platform provider or online marketplace, You also agree to my terms and conditions.
5. Scope of Services and Unused Contractual Services
5.1 The scope of services depends on the respective contract between You and Me. For coaching you can look it up in the coaching contract, for workshops, (women’s) circles and courses in the respective description on the website or the course platform.
5.2 If You do not make use of individual services, I reserve the right to charge the entire participation fee. This does not apply if You can prove that no or only minor damage has been caused.
5.3 In the event of illness, I will not invoice the agreed upon service.
6. Implementation and Dates
6.1.1 The “Exploration Call” is part of the conclusion of the individual coaching contract: I offer you a free initial consultation (approx. 60 minutes), in which we will explore where you are now and what you would like to have happen. You will gain insight into the coaching process and we can discuss entering into a coaching relationship.
6.1.2 Coaching Session: A session usually lasts 75-90 minutes. In the beginning, I will ask you what you would like to have happen (through the session or in your life). I will listen carefully, reflect what I heard and ask specialised questions about it, to support you in finding your own, perfectly fitting answers and solutions.
Prior to the first session and in between sessions, you will receive questions or exercises to support and deepen your personal development process. You are free to accept, reject or adapt them for yourself at any time. I trust that you know best what serves your process and what does not.
6.1.3 Appointments can be made through telephone, e-mail communication, messenger services or via my scheduling tool: https://lisa-jara.as.me
Unless otherwise agreed, the coaching sessions are conducted via Zoom. I will send you a meeting prior to the appointment, which you follow at the agreed time.
Rescheduling of a coaching session is possible with a 24 hours’ notice, a new appointment requires at least 24 hours’ notice. A change of appointment can also be made by telephone or electronically (see above).
6.1.4 We commit to starting each session on time. If you are late to a session by more than 10 minutes without notice, I will assume the session is cancelled. The corresponding fee for the session must still be paid or the session will be considered conducted in case of a coaching package.
6.1.5 In between coaching sessions, you can send me questions, updates or ideas via e-mail or messenger services. Depending on my availability, a brief call is possible as well. I reserve the right to decide to address the topic in the next session instead.
6.1.6 Documents and practice material sent by me (both physical and digital) are exclusively for your personal deepening process and may not be passed on by you to third parties, unless I have expressly agreed to this in writing. All rights reserved in terms of copyright.
6.2 Workshops & (Women’s) Circles
6.2.1 The contents, type of implementation and dates of the workshops and circles can be found in the corresponding descriptions on my website.
6.2.2 Unless otherwise agreed, workshops and circles are conducted online via Zoom. If you cannot be there live, a recording will be made available to you within 24 hours.
6.2.3 Documents and practice material sent by me (both physical and digital) are exclusively for your personal deepening process and may not be passed on by you to third parties, unless I have expressly agreed to this in writing. All rights reserved in terms of copyright.
6.3.1 The frequency of the e-mails and their contents can be found in the corresponding descriptions on my website.
6.3.2 Documents and practice material sent by me (both physical and digital) are exclusively for your personal deepening process and may not be passed on by you to third parties, unless I have expressly agreed to this in writing. All rights reserved in terms of copyright.
7. Area of Responsibility of Me as the Coach
7.1 The coaching relationship is built on trust. I agree to keep all conversations with and information on/from You secret and confidential. Confidential information that I receive in writing or record personally will be stored in such a way that no unauthorised Third Party can gain access to it. No personal ideas, information or expressed thoughts will be shared with anyone except with your express permission.
7.2 If You agree, I will make audio or video recordings of the coaching sessions. I undertake to use these recording in the strictest confidence, solely to support my own work, and not to make it available to anyone else. The recordings will be stored securely on an encrypted data carrier and made available to You on request.
7.3 If I wish to discuss the coaching process for supervision, training, mentoring, evaluation or counselling purposes, I will do so anonymously and will not disclose any information that could reveal your identity.
7.4 Generally, I do not give You advice. My role is to create a safe space and enable You to realise self-agency and self-empowerment, and to support You in discovering ways to achieve your goals. Should I find myself no longer capable of professionally guiding the coaching process to the agreed goal, I will refer You to another coach or suitable specialist. Any fees incurred up to that point are to be paid independently of this.
8. Area of Responsibility of You as the Client
8.1 The coaching relationship is based on equality and trust and will be co-created together. I will support You as a guide throughout the entire process, the actual changes, however, take place in yourself. You are aware that coaching is a self-responsible process of personal, professional or spiritual development, the success of which is dependent on your willingness to change and your active commitment, and that specific results cannot be guaranteed.
8.2 You acknowledge that You are fully responsible for your own physical and mental health during and between sessions. You will ensure that You have sufficient time and rest before and after each coaching session to prepare yourself mentally or to reflect on the results. In addition, You will also make an effort to complete any deepening practices agreed upon, if they seem helpful to You.
8.3 You are aware that all steps and measures taken by You in the course of the coaching, including those suggested by me in the context of specific exercises, are your own responsibility.
8.4 You agree to communicate honestly and be open to the process and support, in order to ensure the best possible chances of success for your desired outcome. You are willing to commit the necessary time and energy to participate fully in the coaching process.
8.5 You are invited to give me feedback about your coaching experience after the sessions, what worked well for You and what did not. This feedback will help me to provide even better support, tailored to your needs.
8.6 In group programmes, You agree to maintain confidentiality about the information of other participants that You learn about them in the course of the programme.
9. Termination of the Contract
9.1.1 At the beginning of the coaching relationship, we agree how many appointments are booked over which period of time. Our cooperation ends automatically after the last appointment. The appointments will be recorded in writing.
9.1.2 The Contract may be terminated in writing by either Party at any time without penalty. Remuneration for sessions that have not yet taken place, will be refunded proportionally.
9.1.3 The contract can be terminated in writing by either party at any time if there is a solid reason. Remuneration for sessions that have not yet taken place will only be refunded if there is a just cause for the cancellation of the booked series of appointments. For my part, just cause for extraordinary termination exists if You violate the relationship of trust between us and these terms and conditions or if You intentionally or negligently commit prohibited acts. If we have agreed on payment in instalments, I can terminate our contract immediately and extraordinarily if You are in arrears with your payment in instalments twice.
9.2 Workshops & (Women’s) Circles
9.2.1 The duration, meeting number and dates of the workshops and circles can be found in the description on my website. The cooperation ends automatically after the (last) meeting.
9.3.1 The duration, number and contents of the e-mails you are going to receive within the scope of the e-mail course, can be found in the description on my website or on my course platform. The cooperation ends automatically after sending the (last) e-mail.
Coaching is for individuals who are emotionally and psychologically healthy and who want to achieve a change in their lives in order to develop and grow personally. I explicitly point out that coaching is not therapy, psychological counselling or curative treatment and also no substitute for psychological counselling, psychotherapy, psychoanalysis or mental health care. If you are currently receiving psychotherapy or psychiatric treatment, please consult with your psychotherapist or psychiatrist to make sure that working with me is currently in your best interest.
You are solely responsible for your physical, mental and emotional well-being, as well as for your decisions, choices, actions and outcomes resulting from the coaching relationship and our conversations. Therefore, You agree that I am not or will not be liable or responsible for any action or omission to act or for any direct or indirect consequences of the services I provide.
I am only liable for damages that are based on a deliberate or grossly negligent breach of contract or obligation in accordance with the law. The maximum amount of liability is the fee agreed on for the entire coaching process.
11 Waiver of Revocation
11.1 You can informally revoke the booked coaching if we have not started the sessions within the 14-day revocation period. To do so, You must inform me of your decision by means of a clear written declaration (e.g. by post or by e-mail to firstname.lastname@example.org); sending the notification before the end of the revocation period is sufficient.
If we have already started within the revocation period as agreed, You waive your right of revocation.
11.2 If the service has been provided proportionally within the 14-day revocation period, I shall be entitled to my remuneration corresponding to the provided service.
11.3 You can informally cancel the booked workshop, circle or course if it does not take place/begins within the 14-day revocation period. To do so, You must inform me of your decision by means of a clear written declaration (e.g. by post or by e-mail to email@example.com); sending the notification before the end of the revocation period is sufficient.
If the workshop, circle or course has already started or taken place within the revocation period as agreed, You waive your right of revocation.
12 Final Provisions
12.1 German law shall apply, to the exclusion of international private law and the United Nations Convention on Contracts for the International Sale of Goods (short: CISG), unless You have your habitual residence in a member state of the European Union. In this case, mandatory consumer-friendly regulations of the respective member state are to be applied.
12.2 According to § 13 BGB (German Civil Code) the place of jurisdiction is determined according to your place of residence. In all other cases, the place of jurisdiction and fulfilment is Pulheim, Germany.
12.3 Electronic communication: You agree that contract-related communication may take place in electronic form.
12.4 Alternative Dispute Resolution: I am not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.
12.5 Should individual provisions be invalid, the validity of the remaining provisions shall not be affected.
Version 3, 01.04.2023, Pulheim